Sabrina Arroyo

Connex Intl – Service Delivery Manager (Apr 2025 – Present)

• Lead daily operations and service delivery for client accounts.
• Oversee cross-team coordination to ensure timely and accurate project execution.
• Develop reports and recommendations to improve efficiency.

Venminder – Vendor Operations Supervisor (Jan 2023 – Dec 2024)

• Managed operations team, monitored performance, and provided training.
• Wrote a 40-page process manual and created training videos, doubling accuracy and speeding onboarding.
• Mentored an underperforming employee who later earned a promotion.

Venminder – Vendor Operations Specialist (Sep 2021 – Dec 2022)

• Supported top clients by coordinating hundreds of vendor orders at once while maintaining accuracy.
• Reviewed compliance documentation to reduce risk in Third-Party Risk Management.
• Redesigned workload distribution, doubling services for a key client and reducing escalations.

Albrektson & Shumate, LLC – Administrative Assistant (Jun 2016 – Feb 2017)

• Scheduled meetings, prepared agendas, and managed attorney calendars.
• Onboarded new hires and set up meeting spaces with technology and materials.
• Edited legal documents and generated reports, letters, and presentations.

ADT – Corporate Sales Specialist (Jan 2016 – Jun 2016)

• Provided tailored product solutions to customers and managed sales independently.
• Resolved complaints with empathy, preserving client relationships.

C.H.A.R.L.E.E. Family Care Inc. – Project Management Intern (Nov 2015 – Jun 2016)

• Coordinated a team to redesign the organization’s website.
• Proofread technical documentation and integrated updates into project materials.
• Reported milestones and updates to supervisors.

America Reads – Academic Coach (Jan 2014 – Dec 2015)

• Coached underperforming students with personalized activities.
• Helped build student confidence and positive learning habits.